About the client

Our client is a leading global producer of industrial equipment, known for delivering innovative, sustainable solutions. With a commitment to quality, performance, and environmental responsibility, their products serve customers across multiple industries and regions. 

The company’s focus on reliability, customer satisfaction, and continuous improvement has made it a trusted partner in professional industrial technology.

About the role

The Team Leader Business Support EMEA is responsible for building, leading, and coaching the EMEA Business Support team to deliver high-quality support. This includes driving operational efficiency, sustaining performance, and translating department goals into actionable outcomes.

Responsibilities:

Workload Management:

• Plan, organize, and monitor the daily workload of the Business Support team to ensure timely and efficient task execution.

Business & System Support:

• Oversee inquiries related to invoicing, portal management, orders, service, and reporting.
• Ensure accurate and timely input of invoices and related data into the Customer Portal and/or SAP.

KPI Monitoring & Action:

• Ensure all agreed Key Performance Indicators (KPIs), as defined by HQ, are consistently met.
• Take proactive and corrective actions when performance deviates from targets.

Team Performance & Development:

• Monitor the efficiency and quality of work delivered by the Business Support team.
• Provide ongoing training, coaching, and performance reviews to support continuous improvement.

Team Leadership:

• Lead the Business Support team through regular team meetings and one-on-one sessions to drive collaboration, engagement, and individual performance.

Culture & Environment:

• Foster a positive, respectful, and inclusive working environment that supports team well-being and productivity.

Stakeholder Collaboration:

• Build and maintain effective communication with internal stakeholders, including Sales Managers, Finance, and local Customer Service teams, to resolve issues and align on service goals.

Talent Management:

• Lead the recruitment, selection, and onboarding of new team members, ensuring a smooth integration into the team.

Qualifications:

• Education & Experience: Bachelor’s degree or equivalent experience, ideally with at least 2 years in Administration, Back Office, or Customer Service environments.

• Languages: Excellent proficiency in German and English (C1 level required)

• Technical Skills: Computer literacy, advanced Microsoft Excel skills, and ERP system experience (SAP preferred).

• Leadership & Communication: Strong leadership capabilities with excellent communication and interpersonal skills to effectively guide and motivate teams.

• Customer Service Excellence: Friendly, courteous, and solution-oriented approach in all interactions.

• Time Management: Proven ability to prioritize, organize, and manage multiple tasks in a fast-paced environment.

• Resilience Under Pressure: Maintains composure and effectiveness in high-pressure or stressful situations.

• Team Collaboration: Strong team player with the ability to work effectively across diverse teams, including executives, managers, and subject matter experts.

• Values-Driven: Demonstrates a strong commitment to company values and ethical standards in all aspects of work.

Why GetFrankly?

At GetFrankly we are guiding talent and creating futures.

We understand that a career move is not just about a new role – it's about finding a place where your skills, ambitions, and values align.

Give us a call to discuss what's important for your career and future, and we'll try our best to get you involved in interesting projects and provide you with fulfilling career pathways.

We will guide you towards the right environment where your abilities will thrive and have a significant impact.