About the Client 

Our client is a leading global producer of industrial equipment, known for delivering innovative, sustainable solutions. With a commitment to quality, performance, and environmental responsibility, it's products serve customers across multiple industries and regions. 

The company’s focus on reliability, customer satisfaction, and continuous improvement has made it a trusted partner in professional industrial technology.

About the Role – Business Support Representative

As a Business Support Representative, you’ll be at the heart of back-office operations, ensuring accurate data handling, customer support, and administrative processing.

This is a hybrid position based in Cluj, reporting to the Team Leader of the Business Support Team EMEA.

Responsibilities

• Respond to customer inquiries via email and Esker, providing timely and effective support.
• Accurately input invoices, orders, and other data into SAP and/or customer portals.
• Process and manage orders, quotes, and service notifications (including repair requests).
• Handle customer disputes by tracking and resolving issues in a structured and professional manner.
• Administer service and rental contracts throughout their full lifecycle—from entry to invoicing.
• Support reporting tasks and provide assistance with customer portal management.
• Adapt to team priorities and contribute to additional tasks as required.

Qualifications

• Bachelor’s degree or equivalent.
• Proficiency (C1-C2 level) in French and English; additional languages are a plus.
• 2+ years of experience in administrative or back-office roles is a plus.
• Experience with ERP systems (preferably SAP).
• Time Management: Ability to juggle multiple priorities in a fast-paced environment.
• ERP Proficiency: Skilled in using ERP platforms for data entry and reporting.
• Resilience: Maintains focus and professionalism under pressure.
• Customer-Focused: Polite, solution-oriented communication with internal and external stakeholders.
• Team Player: Collaborates effectively across diverse and international teams.
• Detail-Oriented: Comfortable with numbers, data accuracy, and contract compliance.
• Values-Driven: Acts with integrity and upholds company values in all work tasks

About the Offer

• Competitive compensation and benefits package, including:
• Hybrid work flexibility in a modern Cluj-based office.
• Supportive, international team culture with a strong focus on collaboration and respect.
• Opportunities for continuous learning and personal development.
• A purpose-driven work environment where your contribution makes a real impact.

Why GetFrankly?

At GetFrankly, we guide talent and create futures.

We know that a career move isn’t just about the next job—it’s about finding a place where your skills, ambitions, and values truly align. We take the time to understand what matters to you and help you discover opportunities that are as fulfilling as they are exciting.