About the Client 

Our client is a leading global producer of industrial equipment, known for delivering innovative, sustainable solutions. With a commitment to quality, performance, and environmental responsibility, it's products serve customers across multiple industries and regions. 

The company’s focus on reliability, customer satisfaction, and continuous improvement has made it a trusted partner in professional industrial technology.

As the Business Support team continues to grow, they are now looking for a new colleague to join their expanding Cluj-based operations.

About the Role

As a Business Support Representative, you’ll be at the heart of back-office operations, ensuring accurate data handling, customer support, and administrative processing.

This is a hybrid position based in Cluj, reporting to the Team Leader of the Business Support Team EMEA.

Responsibilities

• Respond to customer inquiries via email and Esker, providing timely and effective support.

• Accurately input invoices, orders, and other data into SAP and/or customer portals.

• Process and manage orders, quotes, and service notifications (including repair requests).

• Handle customer disputes by tracking and resolving issues in a structured and professional manner.

• Administer service and rental contracts throughout their full lifecycle from entry to invoicing.

• Support reporting tasks and provide assistance with customer portal management.

• Adapt to team priorities and contribute to additional tasks as required.

Qualifications

• Bachelor’s degree or equivalent.

• Proficiency (C1-C2 level) in German and English; additional languages are a plus.

• Minimum of 3 years of experience in administrative or back-office roles is a plus.

• Experience with ERP systems (preferably SAP).

• Time Management: Ability to juggle multiple priorities in a fast-paced environment.

• ERP Proficiency: Skilled in using ERP platforms for data entry and reporting.

• Resilience: Maintains focus and professionalism under pressure.

• Customer-Focused: Polite, solution-oriented communication with internal and external stakeholders.

• Team Player: Collaborates effectively across diverse and international teams.

• Detail-Oriented: Comfortable with numbers, data accuracy, and contract compliance.

• Values-Driven: Acts with integrity and upholds company values in all work tasks

About the Offer

• Competitive compensation and benefits package, including:

• Hybrid work flexibility in a modern Cluj-based office.

• Supportive, international team culture with a strong focus on collaboration and respect.

• Opportunities for continuous learning and personal development.

• A purpose-driven work environment where your contribution makes a real impact.

Why GetFrankly?

At GetFrankly we are guiding talent and creating futures.

We understand that a career move is not just about a new role – it's about finding a place where your skills, ambitions, and values align.

Give us a call to discuss what's important for your career and future, and we'll try our best to get you involved in interesting projects and provide you with fulfilling career pathways.

We will guide you towards the right environment where your abilities will thrive and have a significant impact.